Microsoft Outlook Not Working on Mac: Troubleshooting Steps

Are you experiencing issues with Microsoft Outlook not accepting your password on your Mac? If so, you're not alone. This problem can be frustrating, especially if you've recently migrated to a new Mac with M1 and Ventura 13.1. In this article, we'll explore some troubleshooting steps to help you resolve the issue.

Step 1: Create a New macOS User

If Outlook still won't accept your password, create a new macOS user and try using Outlook with that profile instead. This will help you isolate whether the problem is specific to your current account or not.

Step 2: Enter Your Password and Complete 2-Factor Authentication (if asked)

Enter your password in the prompt, and complete 2-factor authentication if asked. This step is crucial to ensure that you've entered the correct credentials.

Step 3: Delete ADAL and Office Results

Repeat steps 5 and 6 again, searching for ADAL, making sure to delete all the results. Then, repeat the process, searching for Office, making sure to delete all the results as well.

Step 4: Delete Keychain Items

Select all the results, right-click (or two-finger click), and select Delete (all) items. This will help clear any corrupted keychain items that might be causing the issue.

Step 5: Update Your Login Keychain

On the left sidebar, under Keychains, select login. Then, in your Applications folder, find and open Keychain Access. To fix this, remove the Outlook client configuration files that were corrupted.

Solution for Recently Reset macOS User Account Password

If your macOS user account password was recently reset, it might not match the password of your login keychain. In this case, try creating a new login keychain or updating it with your new password.

Possible Solution: Interworking Issue between Apple Mail and Exchange

Your guess is correct; it's possible that there's an interworking issue between Apple Mail and the Exchange part of Office 365, which might be causing the problem. Try restarting both applications to see if that resolves the issue.

In some cases, Outlook for Mac on both boxes may show all incoming email from the same account just in time when they arrive, indicating that there's an intermittent connectivity issue.

By following these troubleshooting steps, you should be able to resolve the issue of Microsoft Outlook not accepting your password on your Mac. If you're still experiencing problems, it might be worth reaching out to Apple Support or seeking further assistance from a professional IT expert.

Microsoft outlook not working on mac